Question 1

Do I need an account to acquire a piece?

Accepted Answer

Not for original artwork, guest checkout works fine. Ebooks, guides, and the class pass do need a free account, because your collection and library attach to it forever.

Question 2

What does a free account get me?

Accepted Answer

A free account makes you an **Opulux Insider**, the first tier of the Opulux Collector Circle: behind-the-scenes studio updates, progress posts on easel pieces, member-only blog posts, access to the Vendor List, free shipping on every order, and the ability to ♥ save pieces, posts, and guides to your account.

Question 3

I signed up with Google, do I have a password?

Accepted Answer

Not yet, but you can add one: use the [forgot password](/forgot) flow with your Google email address, and it doubles as a way to set a password on your account.

Question 4

How do I reset my password?

Accepted Answer

Head to the [reset page](/forgot) and enter your email, a one-hour reset link lands in your inbox.

Question 5

How is the art made?

Accepted Answer

Most pieces are built from resin, pigment, crystal, and stone, layered and poured by hand in the Tampa studio. From time to time, a mixed media piece is built without resin at all, and every piece page lists its exact materials. Want to see it happen? Follow along on the [blog](/blog) and the [On The Easel](/easel) page, where works in progress come alive.

Question 6

How do I care for my resin piece?

Accepted Answer

Keep it out of prolonged direct sunlight, dust with a soft dry microfiber cloth, and skip harsh chemical cleaners. Treated kindly, resin art keeps its gloss for decades.

Question 7

Will the colors fade?

Accepted Answer

Isyss works with quality pigments and UV-resistant resin. Like any artwork, keeping it out of all-day direct sun keeps the colors at their richest.

Question 8

Are your pieces signed?

Accepted Answer

Yes.

Every original Opulux Designs artwork is personally signed by the artist and includes a Certificate of Authenticity.

The certificate verifies that your artwork is an original Opulux Designs creation and documents its authenticity as part of the studio's growing body of collectible work.

Question 9

Does my wall art include hanging hardware?

Accepted Answer

Yes. Every wall artwork ships with its hanging materials included, so getting your piece on the wall is covered. We intentionally leave the hardware placement to you: every collector displays differently, and the orientation of a one-of-one belongs to its owner. Oversized or heavy pieces should be braced and hung by an experienced professional. Before mounting, make sure the wall is clean and dry so no residue transfers to the artwork or builds on its surface over time.

Question 10

Does Opulux Designs offer a warranty?

Accepted Answer

Yes. Every Opulux Designs artwork is backed by a limited warranty covering defects in workmanship or artwork-related damage under normal indoor use. This warranty does not cover damage resulting from accidents, misuse, improper installation, modifications, exposure to extreme heat or moisture, or normal wear over time. If you believe your artwork qualifies for warranty service, please contact us with your order information and photos of the issue for review.

Question 11

Will my order include care instructions?

Accepted Answer

Yes. Every Opulux Designs piece includes mounting, storage, and cleaning guidance tailored to that specific artwork or functional item. Because materials and intended use vary between collections, you'll receive care instructions appropriate for your purchase, so preserving its beauty is never guesswork.

Question 12

What is Opulux Designs?

Accepted Answer

Opulux Designs is a luxury mixed media art studio best known for one-of-a-kind geode-inspired resin artwork and functional décor. Every piece is thoughtfully designed, with the geode work capturing the elegance of natural gemstones while blending contemporary artistry with timeless sophistication.

Rather than creating mass-produced décor, Opulux Designs creates original works of art that transform everyday spaces into extraordinary ones. From shimmering crystal accents to rich metallic details and flowing resin compositions, every creation is designed to become a lasting statement piece.

Each artwork is handcrafted, individually signed by the artist, and accompanied by a Certificate of Authenticity, ensuring collectors receive an exclusive original that will never be duplicated.

Question 13

Is all of your art made with resin?

Accepted Answer

Most of it, not all of it. Geode resin art is the studio's signature and the bulk of what Isyss makes, but she is a mixed media artist, so from time to time a piece comes off the bench with no resin in it at all. Every piece page lists its exact materials, so you always know what you are collecting. The [classes](/tutorials) teach geode resin art specifically.

Question 14

What is mixed media art?

Accepted Answer

Mixed media art is artwork made from more than one material. A geode piece from this studio is already mixed media: resin, pigment, crystal, and stone layered together on a canvas or base. You can browse what is available now in [the Gallery](/gallery).

Question 15

What makes Opulux Designs different?

Accepted Answer

At Opulux Designs, originality comes before replication.

Every artwork begins as a blank canvas and an original creative vision, not a template, trend, or reproduction. Everything is made by hand, and in the geode work the fluid nature of resin ensures that no two compositions can ever be exactly alike. Every piece is genuinely one of one.

From the selection of premium materials to the final finishing touches, every detail is approached with intention. The result is more than décor, it's collectible artwork designed to elevate interiors and become part of a home's story for years to come.

Question 16

Is every piece really one of a kind?

Accepted Answer

Yes.

Every Opulux Designs creation is an original work of art. Once a piece is completed and purchased, that exact design is permanently retired and becomes part of its collector's personal collection.

Because every piece is built by hand, and resin in particular flows in ways that cannot be replicated, every composition, crystal placement, metallic detail, and movement within the artwork is entirely unique. No molds are reused, no designs are copied, and no sold artwork is recreated.

When you own an Opulux Designs piece, you own something that exists nowhere else in the world.

Question 17

What is "On The Easel"?

Accepted Answer

It's the piece (or pieces, never more than three) currently in progress. It's a work in progress where you get exclusive glimpses of the process. Circle members (free tier & up) get the chance to claim the piece on The Easel before it becomes available to the public. Each piece is priced from day one, and you can claim it before it's finished. Claim it and you'll get progress updates until it ships to you.

Question 18

Why don't you accept commissioned artwork?

Accepted Answer

Opulux Designs is built on artistic freedom.

While commissioned artwork often begins with another person's vision, every Opulux Designs collection begins with the artist's own inspiration, intuition, and creative direction. This approach allows each piece to evolve naturally throughout the artistic process rather than being confined to predetermined expectations.

By preserving complete creative freedom, every artwork remains an authentic expression of the Opulux Designs aesthetic, resulting in original pieces that collectors can discover rather than design.

Question 19

What happens after I claim a piece on the easel?

Accepted Answer

The piece keeps growing, and you watch. You'll see progress updates, get first word when it's finished, and your price stays exactly what it was the day you claimed. Claiming isn't ordering a design, it's trusting the process with your name on it. [Watch the easel](/easel).

Question 20

Do you offer art for businesses, offices, or events?

Accepted Answer

Yes. The [leasing program](/art-leasing) places original Opulux pieces in offices, lobbies, and event spaces without the purchase commitment. The room gets a one of one, you get a monthly line item instead of a capital expense, and swapping the art keeps the space alive.

Question 21

Can I gift a class, a membership, or a piece?

Accepted Answer

The best gifts in the studio are the ones that give someone time: a class they've been circling, or a piece that stops them mid-scroll. Write to us through your account's message center and we'll help you set the gift up personally.

Question 22

What is the Opulux Collector Circle?

Accepted Answer

The Collector Circle is our membership, three tiers deep. **Opulux Insider** (free) opens studio updates, member posts, access to the Vendor List, and free shipping on every order. **Lux Collector** ($27/month) unlocks every full-length class and collector-only posts, with new content at least twice a month, plus the Resin Reference Guide included free, exclusive live edge slab sourcing (where Isyss actually gets her slabs), and exclusive Vendor List finds from Isyss's personal haul. **Legacy Collector** ($299/year) adds 3 free digital ebook picks each year plus 50% off every ebook or printed guide, a 48-hour early claim window on every easel piece, and the full interactive Sketchbook. See [the Collector Circle](/collector-circle) for the full tier grid.

Question 23

Where did the classes go?

Accepted Answer

They're being refilmed. Isyss is filming a brand new set of geode resin art classes, start to finish, with every ratio and every save, and the countdown on the [Classes page](/tutorials) shows exactly when they open. Leave your email there and you'll get one email the moment they go live.

Question 24

Can I pay monthly?

Accepted Answer

Three ways in, pick your pace: a **single class is $20** (yours forever), **Lux Collector is $27/month** (the whole library, renews automatically, turn auto-renew off anytime in your account, no penalty), or **Legacy Collector is $299** for a full year of everything. Buy now, pay later options (Klarna, Affirm, Afterpay) are available on the Legacy Collector pass.

Question 25

Will my price go up if membership prices increase later?

Accepted Answer

No. Whatever price you join at, Lux Collector monthly or Legacy Collector yearly, is the price you keep for as long as you stay a member, even if it goes up for new members after you. A price change only ever applies to new signups. Current members are locked in automatically, nothing to request, nothing to remember.

Question 26

What is the Legacy Collector pass?

Accepted Answer

The top tier of the Opulux Collector Circle: one price, one year of full access to the complete class library plus every collector-exclusive blog post, **the Resin Reference Guide included free**, your choice of 3 paid digital ebooks free each year (free titles never count) plus **50% off every ebook or printed guide**, a 48-hour early claim window on every easel piece, exclusive Vendor List finds from Isyss's personal haul, and the full interactive Sketchbook. You can renew within 30 days of your expiry date to add another year, see [Classes](/tutorials). Buy now, pay later options are available at checkout.

Question 27

Can I buy just one class?

Accepted Answer

Yes! Every full-length class can be owned individually for **$20**, no membership needed, and it stays in your account forever. Even better: every dollar you spend on single classes counts as **credit toward the Legacy Collector pass for 90 days**, so trying one class first never costs you anything extra if you fall in love and upgrade. Browse them on the [Classes](/tutorials) page.

Question 28

Do I need any experience to take the classes?

Accepted Answer

None. Every class is filmed in real time at Isyss's elbow: the exact ratios, the pours, the mistakes and the saves. If you can measure and stir, you can start. The only thing experience changes is how fast you stop pausing the video. [Browse the classes](/tutorials).

Question 29

Can I sell what I make from your classes?

Accepted Answer

Yes, and we hope you do. The techniques are yours the moment you learn them. What you make with them is your art, your price tag, your name. (The class videos themselves stay in the Circle, they're not for reposting.)

Question 30

Is a membership worth it if I only want a couple of classes?

Accepted Answer

Any class is $20, yours forever, and every dollar of it counts toward the Legacy pass for 90 days. So start with one. If you're still watching a month later, the math has already made the decision for you: the pass costs less time and less money than buying the library one class at a time. [See the tiers](/collector-circle).

Question 31

What's the difference between the tiers, in one breath?

Accepted Answer

Insider is free and opens the doors: previews, the easel, member posts, access to the [Vendor List](/vendor-list), and free shipping. Lux opens the whole class library, every full-length pour, plus the Resin Reference Guide included free, exclusive live edge slab sourcing (where Isyss actually gets her slabs), and exclusive Vendor List finds from Isyss's personal haul. Legacy is the collector's year: everything in Lux plus free digital ebook picks and a discount on every ebook or printed guide, first claim on the easel, the full Sketchbook, the Pricing Calculator, and invites to events where the studio happens in person. [Compare them side by side](/collector-circle).

Question 32

When will my order ship?

Accepted Answer

Most orders are processed and shipped within 1–3 business days, and you'll receive a confirmation email with tracking the moment yours is on its way. The one exception is a claimed On The Easel piece: it ships once the artist finishes it, with progress updates along the way, so you always know where it stands.

Question 33

Can I cancel my order?

Accepted Answer

Yes. Orders may be canceled within 24 hours of purchase for a full refund. After this period, orders may have already entered processing or shipping and can no longer be canceled.

Question 34

What if my piece arrives damaged?

Accepted Answer

Every original ships insured. If anything arrives less than perfect, [file a claim from your account](/account/claims) with photos of the piece and the packaging within 48 hours of delivery, and follow the studio's progress updates right there while we make it right. Prefer email? [customerservice@opulux.co](mailto:customerservice@opulux.co) works too.

Question 35

How does shipping work?

Accepted Answer

Shipping & handling is a flat **$12.95** per order. Oversized art (the largest wall pieces and sculptures) travels beyond standard carrier limits, so it ships at its own insured rate, always shown on the piece page before you commit to anything.

Here is the part collectors love: **members ship free**. Every signed-in account, including the free [Opulux Insider](/register), pays zero shipping on every order. One minute to join, and the shipping line simply stops appearing.

Every piece is packed by hand, fully insured in transit, and tracked to your door; the tracking number lands in your inbox the moment it ships. Local to Florida? Pieces marked **Free Florida Pickup** let you skip shipping entirely: choose pickup at checkout, then schedule your studio visit after payment.

Question 36

I checked out as a guest and saw a shipping charge. Could I have skipped it?

Accepted Answer

Yes, and it takes about a minute to never see that line again. **Shipping is free for members on every order**, and membership starts at free: the [Opulux Insider account](/register) costs nothing and removes shipping & handling ($12.95 flat, or the insured oversized rate on the largest pieces) from every future checkout. Guests pay it; members never do.

Already checked out as a guest? Nothing about your delivery changes: your piece still ships fully insured, tracked, and packed by the same careful hands. The only thing an account would have changed is the price of the ride.

Question 37

Do you ship internationally?

Accepted Answer

Not for original pieces or merch, not yet. Protecting the integrity of each artwork is the priority, and we're still working out the safest, most reliable way to ship internationally without risking damage in transit.

Classes, ebooks, and Collector Circle membership are a different story: nothing to ship, so those are already open to collectors anywhere in the world. See "Can I purchase from outside the United States?" below for the details.

Question 38

Will sold-out pieces be restocked?

Accepted Answer

No.

Every Opulux Designs artwork is created as a one-time original. Once it has found its home, that design is permanently retired and will not be recreated or restocked.

This commitment preserves the exclusivity of every collector's investment and ensures that each artwork remains as unique as the person who owns it.

When a collection is gone, it becomes part of Opulux Designs history, making room for the next original creation.

Question 39

Are shipments insured?

Accepted Answer

Yes. Every Opulux Designs order is shipped with insurance to help protect your artwork during transit. While every piece is packaged with exceptional care using premium protective materials, insurance provides an added layer of security in the rare event that damage occurs during shipping. If your artwork arrives damaged, [file a claim from your account](/account/claims) with photos of both the artwork and the packaging, and we'll begin the insurance claims process right away.

Question 40

Will I need to sign for my delivery?

Accepted Answer

Select high-value orders require a signature upon delivery to help ensure your artwork is received safely by the intended recipient. Whether a signature is required depends on the value of the artwork and the shipping service used. If your order requires a signature, you'll receive tracking information with those delivery details.

Question 41

How will my piece ship, and can I control the delivery?

Accepted Answer

Original artwork ships with **UPS**, and that choice is deliberate. A one-of-one piece deserves a carrier that keeps custody of the box from our studio door to yours, with the shipment insured in transit and, on higher-value pieces, a signature required at delivery so your artwork is never left guessing on a porch.

The best part for you: the free **UPS My Choice** app puts the delivery in your hands. Sign up with your delivery address (it takes about two minutes) and you can follow the driver on delivery day, get an estimated arrival window, leave delivery instructions, redirect the package to a UPS Access Point near you, have it held for a day you're actually home, or pause deliveries while you travel. In short: you decide how, when, and where you receive your collector's piece.

Occasionally a different carrier serves a specific address or piece size better, and we'll always use whichever gets your artwork to you most safely. Your tracking number arrives by email the moment the piece leaves the studio, and it works in the carrier's app either way.

Question 42

What payment methods do you accept?

Accepted Answer

All major credit and debit cards through our secure encrypted checkout, with Apple Pay and Google Pay where available. Prefer to split it up? We offer the full range of buy now, pay later options: **Klarna**, **Affirm**, and **Afterpay** on original pieces (including easel claims), the [Legacy Collector pass](/tutorials), and [ebooks](/downloads). Lux Collector monthly memberships bill through Square's secure subscription checkout.

Question 43

Can I pay over time?

Accepted Answer

Yes! Big art, bite-size payments. Original pieces, easel claims, the [Legacy Collector pass](/tutorials), and [ebooks](/downloads) all offer buy now, pay later through **Klarna**, **Affirm**, and **Afterpay**: split your purchase into interest-free installments or longer monthly plans, with nothing extra to sign up for. You'll see all three options right inside checkout.

Question 44

Does the price include shipping?

Accepted Answer

The price is the art. Shipping & handling rides as its own line: a flat **$12.95** per order, or an insured oversized rate on the largest pieces, shown on the piece page before checkout ever starts.

Want it waived? Sign in. **Members ship free on every order**, and the free [Opulux Insider account](/register) counts. Sixty seconds of signup and the shipping line never bills you again; Florida collectors can also skip it with Free Florida Pickup where a piece offers it.

Question 45

What am I agreeing to when I acquire a piece? (Purchase commitment & unboxing protocol)

Accepted Answer

Every original is one of one, so checkout starts with a short agreement between you and the studio. None of it is fine print, it is just how we keep the magic protected. You confirm that you have seen ample proof of quality (photos, and video where available, of the actual piece, plus the chance to ask the studio anything first), that you agree to the full price at checkout, and that once your piece arrives in good condition, its care passes into your hands.

**The unboxing ritual (honestly, the fun part):** when the box lands, press record BEFORE you open it and film your first look. It is your piece’s debut in your world, a keepsake collectors love to rewatch, and it quietly doubles as effortless proof of condition on arrival.

And if the courier was clumsy? Every original travels insured. Send your reveal video and a couple of photos of the piece and packaging within 48 hours of delivery and we make it right, fast: repair, an agreed replacement (originals cannot be duplicated), or a refund. No interrogation, no hoops, your video already did the talking.

The same agreement appears before checkout on every original, whichever way you buy (direct, cart, or pay over time). The legal details live in the [Terms of Service](/terms).

Question 46

Do you charge sales tax?

Accepted Answer

Yes, on Florida orders and studio pickups. Physical purchases carry Florida sales tax: the 6% state rate plus the county surtax, which applies to the first $5,000 of each item. Shipping isn't taxed, and you'll see the exact tax at checkout before you pay. Orders outside Florida aren't charged sales tax, and neither are digital purchases like classes and ebooks.

Question 47

Is it safe to enter my card details on opulux.co?

Accepted Answer

Yes. Payments are processed by Stripe and Square, both certified at PCI DSS Level 1, the highest security standard in the card industry. Your card number travels encrypted straight from your browser to the processor and never touches our servers, so there is no card data stored here at all. Every purchase also carries your card network's dispute protection, and buy now, pay later orders include Klarna or Afterpay buyer protection. The full picture is on our [Payment Security page](/payment-security).

Question 48

Can I purchase from outside the United States?

Accepted Answer

Yes, for anything digital. Classes, ebooks, and the Opulux Collector Circle membership are open to collectors anywhere in the world, nothing to ship, access opens the moment checkout clears. Browsing from Canada, the UK, Australia, or New Zealand? Tutorial and download pages show an estimated price in your own currency right alongside the real USD one, so you know roughly what to expect before you buy.

Original pieces and merch are different: those ship within the United States only, for now. See "Do you ship internationally?" above.

Whatever you buy, the actual charge always runs in US dollars. Your card network or bank converts it at their own exchange rate, and some cards add a small foreign transaction fee on top, that's between you and your card issuer, not something Opulux Designs adds.

Question 49

How does the Collector Referral program work?

Accepted Answer

Every account carries a personal referral link (find yours on [your account page](/account)). Share it anywhere; anyone who arrives through it is credited to you for 30 days. When they make their **first** purchase, your reward queues up and the studio grants it personally. The full story lives on the [Collector Referrals page](/referrals).

Question 50

What do I earn for a referral?

Accepted Answer

The reward fits the referral. A friend who joins the Collector Circle earns you **a free month of Lux**. A friend who collects an original earns you **$50 in studio credit**, spendable on classes, ebooks, or toward your own next piece. A business you send that signs an art lease matures into the big thank-you after its third month: **$100 in credit or a small original, your pick**.

Question 51

When do referral rewards arrive?

Accepted Answer

After two gates, both there to protect the magic: the order's 24-hour cancellation window has to clear, and the studio reviews every reward personally. Most arrive within a few days of your friend's purchase; lease rewards mature after the lease's third paid month. A refunded order takes its reward with it.

Question 52

Does my friend get anything for using my link?

Accepted Answer

They walk into the studio through the warmest door: creating even the free Insider account means **free shipping on every order**, member posts, and the Vendor List from day one. Your link is a gift before anyone spends a dollar.

Question 53

Can I refer myself or my own household?

Accepted Answer

Referring yourself is a compliment, not a referral, so no. Orders from the same account or email as the referrer don't count, and the studio reviews every reward by hand, so creative accounting just slows down your real rewards.

Question 54

Where do I find my referral link?

Accepted Answer

On [your account page](/account), in the Collector Referrals card: your personal link, a copy button, and your running score (link visits, rewards in review, rewards granted). Any account tier has one, including the free Insider.

Question 55

Why can't I see the whole Vendor List?

Accepted Answer

Without an account, the Vendor List shows a sample: up to five picks from each category. A free [Opulux Insider account](/register) opens the rest, every category and every shop link, in about a minute with no card. A few items go one step further: in Live Edge Slabs, members see every slab, and where each one came from is reserved for Lux and Legacy Collectors.

Question 56

Why do some items show a lock or a blurred photo?

Accepted Answer

A lock means the shop link and where Isyss found the item are reserved for a membership tier. When an item's packaging would give its source away, the photo is blurred too. Live Edge Slabs are photographed in the studio, so their photos stay clear and only the source is locked. [See what each tier opens](/collector-circle).

Question 57

How do I know how Isyss uses each item?

Accepted Answer

Every item on the Vendor List links to the blog posts and classes where it shows up, right on its card, so you can see it in use before you buy. Those links add themselves as new posts and classes mention an item.

Frequently asked questions